Privacy Policy
At Royalen Casino, we highly value your privacy and the security of your personal data. This privacy policy explains what information we collect, how we use, share, and protect it when you visit our website and use our services.
1. Information we collect
We collect various types of information to provide you with a secure and personalized casino experience:
- Personal identification data: Such as your name, date of birth, email address, phone number, and physical address during registration.
- Financial data: Information related to your deposits and withdrawals, such as bank account numbers or payment method details.
- Technical data: Your IP address, browser type, device information, and login details automatically recorded when you visit our site.
- Usage data: Information about how you use our website, which games you play, and your interactions with our platform.
2. How we use your data
We use the collected data for the following purposes:
- Creating, managing, and securing your player account.
- Processing your deposits and withdrawals and preventing fraudulent transactions.
- Complying with legal obligations, including Anti-Money Laundering (AML) and 'Know Your Customer' (KYC) guidelines.
- Sending important service messages, bonuses, and promotional offers (if you have consented to this).
- Improving our website functionality and customer service.
3. Sharing your data
Royalen Casino will never sell your personal data to third parties. However, we may share your data with trusted third parties in specific cases, such as:
- Payment providers: To securely process your transactions.
- Game providers: To facilitate your gameplay (no unnecessary personal data is shared).
- Authorities: If legally required, such as gambling regulators or law enforcement agencies.
4. Cookies and Tracking Technologies
Our website uses cookies to enhance your user experience. Cookies help us remember your preferences, prevent fraud, and analyze website traffic. For comprehensive information about our use of cookies, please refer to our Cookie Policy.
5. Data Security
We use advanced security measures, including 256-bit SSL encryption technology, to ensure that your personal and financial data is protected against unauthorized access, loss, or misuse at all times. Your passwords are stored encrypted on secure servers.
6. Your Rights
As a user, you have various rights regarding your personal data. You have the right to:
- Request access to the data we hold about you.
- Correct information if it is inaccurate or incomplete.
- Request the deletion of your data (provided this does not conflict with our legal retention obligations).
- Opt-out of marketing communications by adjusting the settings in your account or via the unsubscribe link in our emails.
7. Contact Us
Do you have questions about this Privacy Policy or how we handle your data? Feel free to contact our customer service or our Data Protection Officer (DPO) via:
Email: [email protected]
We reserve the right to amend this privacy policy at any time. Substantial changes will be published on the website or communicated via email.